Posted by Raj Khera - This is a guest blog post by Jill Tooley.
How do you handle a tricky situation and attempt to circumvent negative feedback before it’s published all over the web? Here are a few tips to help you address customer concerns and calm the waters before they rage out of control.
Read blog post here
http://blog.morebusiness.com/2010/09/how-to-smooth-things-over-with-a-dissatisfied-customer
