Thursday, June 24, 2010

5 Steps to Taking Customer Service Social

posted by Lauren Vargas

"...Customer service is no longer an area to triage customer complaints. It’s about anticipating customer needs at the right time and place. Organizations must relearn how to interact with their community, shed some of the heavily automated barriers, and get back to the basics of customer service."

Read post here

Monday, June 21, 2010

10 Steps to Starting and Succeeding in Business

Copyright© by Dr. William R. Osgood

By participating in this program, you are already taking the first step of what is an exciting and rewarding adventure for many. For others, starting and running their own venture is a bad choice. The reality is that most businesses will be out of business in less than 5 years after they get started – and most of these because they failed. The sad truth of the matter is that most of these business failures can be avoided. That is the purpose of this program – to help you avoid the pitfalls that can limit a business's success or even make it fail, and reinforce the strengths and decisions that can lead to success.

Get complete details and lesson info here

Thursday, June 17, 2010

14 Twitter Feeds Startups/Founders Should Follow

by Gary G

"....The key to using Twitter productively, of course, is avoiding idle banter and following only those offering concrete, actionable advice. To that end, Grasshopper scoured Twitter for fourteen accounts that any startup founder would be well-served to follow."