Thursday, June 24, 2010

5 Steps to Taking Customer Service Social

posted by Lauren Vargas

"...Customer service is no longer an area to triage customer complaints. It’s about anticipating customer needs at the right time and place. Organizations must relearn how to interact with their community, shed some of the heavily automated barriers, and get back to the basics of customer service."

Read post here
http://mashable.com/2010/05/28/customer-service-social/?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+Mashable+%28Mashable%29