Online Business Law

Setting up your business on the Internet can be a lucrative way to attract customers, expand your market and increase sales. For the most part, the steps to starting an online business are the same as starting any business. However, doing business online comes with additional legal and financial considerations, particularly in the areas of privacy, security, copyright, and taxation.

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http://www.sba.gov/content/online-business-law

5 Ways to Build Customer Retention Into Your Growth Model

by Karl Stark and Bill Stewart

As you build your business, think about how to ensure that your customers stay with you as you grow.

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http://www.inc.com/karl-and-bill/5-ways-to-build-customer-retention-into-your-growth-model.html?cid=em01017week36b&nav=su

Five Ways to Handle Negative Comments

Whether bad-mouthing a product via Twitter or leaving a scathing review on Yelp, unhappy customers—or mischievous competitors—can and will sully your business, often through anonymous accounts.

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http://www.marketingprofs.com/short-articles/2368/five-ways-to-handle-negative-comments?adref=Nsb1811

The New Rules of Building Customer Loyalty

"...Experts say there are some rules to follow to make your customers feel like kings from the very first moment they encounter your product or service. Do it right, and you'll not only score a lifelong customer, but also an advocate for your brand—and that's a lot more valuable."

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http://www.inc.com/guides/201105/new-rules-of-building-customer-loyalty.html?partner=newsletter_Success

Seven Ways to Make Your Customers Love You

by Brad Sugars

With so much emphasis placed on finding customers today, business owners often lose sight of keeping the ones they have. Here are a few surefire ways to stem those losses.

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http://www.entrepreneur.com/article/219712

How to Smooth Things Over with a Dissatisfied Customer

Posted by Raj Khera - This is a guest blog post by Jill Tooley.

How do you handle a tricky situation and attempt to circumvent negative feedback before it’s published all over the web? Here are a few tips to help you address customer concerns and calm the waters before they rage out of control.

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http://blog.morebusiness.com/2010/09/how-to-smooth-things-over-with-a-dissatisfied-customer

How to Handle an Angry Client

by Tom Hopkins

"Too many salespeople, when faced with clients who range from dissatisfied to down right angry, choose the loser's path by postponing handling the situation. This results in one of two things happening. Either the angry client decides the problem isn't worth the aggravation and cools down (what every salesperson wishes would happen, but like many wishes, just thinking it won't make it so)..."

Continue reading...
http://www.salespractice.com/forums/p-21694.html

5 Steps to Taking Customer Service Social

posted by Lauren Vargas

"...Customer service is no longer an area to triage customer complaints. It’s about anticipating customer needs at the right time and place. Organizations must relearn how to interact with their community, shed some of the heavily automated barriers, and get back to the basics of customer service."

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http://mashable.com/2010/05/28/customer-service-social/?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+Mashable+%28Mashable%29

7 Steps to Exceptional Customer Service

by Adrian Miller

The statistic that 50% of new businesses fail within their first year is fairly well known. Ugly and scary, yes, but well known. And yet this gloomy statistic may encourage those who make it to day 366 to breathe a sigh of relief. After all, if you make it past year one, you're laughing, right?


Read here
http://www.businessknowhow.com/marketing/exceptional-customer-service.htm

Avoiding Common Work at Home Business Pitfalls

By Charles Fuchs

Not everything works for everyone, everytime, so understanding how to avoid certain work at home business pitfalls can keep you from relying too heavily on methods used by other companies that may not work for you. Know your own business needs to avoid certain work at home business pitfalls that so many other organizations fall into.

First, understand that how and where you advertise make a difference in how effective it will be for your business. One of the most common work at home business pitfalls is to assume that any advertising will work for your business. However, you need to target your advertising to bring in the right consumers. Define your market, and create advertising to target that market.

Another one of the common work at home business pitfalls is to believe if you start a business people will flock to it. Starting and maintaining a business takes a lot of work. You will need to advertise and network to build your work at home business. Making personal contact with potential clients will bring in significantly more business than advertising alone.

Customer service is key to building and maintaining your business. So you want to make sure you treat your clients well. However, another one of the most common work at home business pitfalls is believing that you need to hold onto every business relationship, no matter what. Make sure you weigh out some of your problematic clients with what they are costing you and your business. It is not all about the bottom line, either. If you have a client that is keeping you up at night, you may want to consider breaking off the relationship.

Of the common work at home business pitfalls, believing that if something works, it works for everyone or in every situation will cause your business to have slow to little growth. Yes, you may have done it that way since you started your work at home business, but the method may need to change for your growing business. It is always good to keep an open mind.

You can try, but as your business grows you won’t be able to do it all anymore. Starting your business from your home may have been a way to get away from the rat race, another of the common work at home business pitfalls is to try to do it all alone. If something is not your strength or you no longer have the time to complete common tasks, you need to see if it is within your budget to get someone to help you out.

Remember, you want your business to be successful. Avoiding these common work at home business pitfalls to help you maintain flexibility to create a successful business environment.

ABOUT THE AUTHOR -
Copyright © Charles Fuchs is an established online marketer who specializes in helping people start their very own Home Based Business. He specializes in showing people the best way to Make Money at Home . Download the Free Work at Home Manual (Free $97 Value!)Quick Start Workbook (PDF)